Because indieCart is different than most shopping sites, it can take a little getting used to. There are links to the left to Frequently Asked Questions for shoppers and sellers, as well as the IC Privacy Policy and Terms of Service. Finally, the information below lists the most common issues users encounter.

• New Store setup

If you're just getting started and would like to sign up for a store, please click here.

I will strive to have your store set up within 24 hours of receiving the application. If your cart isn't set up within 24 hours, please feel free to 'nudge' me by contacting me via the helpdesk.

• How to open a home-based business

If you have questions about starting your own home-based business. Try this page.

• Store payment

To make a payment for your store, please log in to your vendor pages and go to Store Settings >> Make payment. If you made a payment but it didn't alter your paid date, please contact me via the helpdesk.

• Bugs and requests

If you're having trouble with your cart and would like to report a bug, please open a ticket at our helpdesk. If you'd like to request for a new feature, please do so on our feature request page.

• Change email

If you'd like to change the email address associated with your shopping account, log in to your account, and click on the "Manage Account" under your name in the upper right menu.

• Bad transaction

To report a bad transaction, please leave feedback via the "Feedback" link on your purchase history page. Please mark the transaction "Negative" using the checkbox at the bottom of the feedback form. The seller will then have the opportunity to respond and resolve the situation. If the situation is resolved, you will have the opportunity to make a final comment and unmark the "Negative" checkbox.

• Questions

I am happy to answer any other questions you may have, but I ask that you check a few places first before contacting me directly. First, read through the FAQ page which has answers about payment, store customization, how to get on the calendar, etc.

Also try posting your question on the HC Facebook group here.

• Contact me

Whew! After all that, if you'd like to contact me directly, please feel free to do so at the helpdesk. I get a lot of emails that start with "Sorry to bother you, but..." Please don't feel the need to apologize! I love to hear from all of you, and I hope that this web phone-tree doesn't seem too impersonal. I'm actually trying to help you get your answers faster and also save me a little time to improve our cart.

If you do contact me directly about an issue -- please forward me all the relevant information -- your username, your store name, a link to a listing that isn't working, an order number of an order that didn't go through correctly, etc.

Thanks so much!